Track 11: Netiquette

• SPEAKER_02: Thank you for calling System Solution.
  
• SPEAKER_02: This is Debbie.
  
• SPEAKER_01: Hi, my name's Mulligan, and I've been having some issues with my account here.
  
• SPEAKER_02: What company are you with?
  
• SPEAKER_01: My name is Mulligan Snigger.
  
• SPEAKER_02: And I'm sorry, what's the name of your company, sir?
  
• SPEAKER_01: I'm with Vincent Goldman and Associates.
  
• SPEAKER_02: Vincent Goldman and Associates.
  
• SPEAKER_02: Okay.
  
• SPEAKER_01: I've been having compression with my protocol, and it's been really problematic for the whole week.
  
• SPEAKER_01: The process I've been using so efficiently so far has been taking up so much disk space
  
• SPEAKER_01: and transmitting and twice the time.
  
• SPEAKER_01: And all my helper applications are asking for specialized protocols and things I'm not familiar with.
  
• SPEAKER_02: Okay.
  
• SPEAKER_02: Let me, and I'm sorry to have to have you repeat yourself again, but unfortunately,
  
• SPEAKER_02: the company name is not familiar to me.
  
• SPEAKER_01: Mm-hmm.
  
• SPEAKER_01: Okay.
  
• SPEAKER_01: Well, you know, I've got jitter.
  
• SPEAKER_01: I've got a jittery monitor, and my hypertext is not linking.
  
• SPEAKER_01: Do you understand?
  
• SPEAKER_02: Okay.
  
• SPEAKER_02: What is the name of your company again?
  
• SPEAKER_02: I'm just making sure you're calling the right company for assistance.
  
• SPEAKER_01: Oh, sure I am.
  
• SPEAKER_01: I've got the right number.
  
• SPEAKER_01: I'm sure I do.
  
• SPEAKER_02: Okay.
  
• SPEAKER_01: So it's just been a problem for me the last few days, and I know that I say, I'll call Debbie.
  
• SPEAKER_02: Okay, and what's the name of your company, sir?
  
• SPEAKER_01: I'll call Debbie.
  
• SPEAKER_01: That's, of course, what I said to myself.
  
• SPEAKER_02: Right.
  
• SPEAKER_02: And what's the name of your company again?
  
• SPEAKER_01: Well, I'm not.
  
• SPEAKER_01: Mulligan Snicker.
  
• SPEAKER_01: That's my name.
  
• SPEAKER_02: Okay.
  
• SPEAKER_02: And what's the name of the company?
  
• SPEAKER_01: Vincent Goldman Associates.
  
• SPEAKER_01: And I can't log out or log off of anything.
  
• SPEAKER_01: It's just jittery, and I can't log off of anything, which I need to do from time to time.
  
• SPEAKER_01: What is your guys' privacy policy anyway, by the way?
  
• SPEAKER_01: What is your privacy policy?
  
• SPEAKER_02: Sir, I don't know the name of your company.
  
• SPEAKER_02: I'm trying to assist you, but I don't have a company by the name of Vincent Goldman.
  
• SPEAKER_01: What are you guys just giving out shareware?
  
• SPEAKER_01: What do you guys doing on there?
  
• SPEAKER_01: That's what I can't figure.
  
• SPEAKER_01: Thank you for calling system solution.
  
• SPEAKER_02: This is Debbie.
  
• SPEAKER_01: Am I speaking with Debbie here?
  
• SPEAKER_02: Sir, I don't, I really don't understand how I can help you.
  
• SPEAKER_02: I'm trying my best, but I don't know where you're calling from and what it is that you need help with.
  
• SPEAKER_02: So, and I'm not sure how you got my name.
  
• SPEAKER_01: Well, the PDF I was given when I paid gave this number and it said, call.
  
• SPEAKER_01: Debbie, it seems like I'm on dial-up here, the way this network is performing.
  
• SPEAKER_01: Do you understand?
  
• SPEAKER_01: Now, all my peripherals are jittery, and I can't log off of anything, and I'm stuck.
  
• SPEAKER_02: Are you, is there a medical company that you're with that you're assisting remotely?
  
• SPEAKER_02: Because I need the name of the company in order to be able to assist you.
  
• SPEAKER_01: Yes, I'm in the middle of a medical demonstration here.
  
• SPEAKER_01: Okay?
  
• SPEAKER_01: Okay.
  
• SPEAKER_01: I've got a discad.
  
• SPEAKER_01: I can send you a discette.
  
• SPEAKER_01: I mean, that's certainly no problem.
  
• SPEAKER_01: five and a quarter inch floppy.
  
• SPEAKER_02: Sorry, we don't, we don't, yeah, I'm not, I'm not sure how I can assist you with this.
  
• SPEAKER_02: If I had a correct company name where I knew how to assist you and I knew that you were a contract
  
• SPEAKER_02: customer, I'd certainly transfer you over to the help desk to assist.
  
• SPEAKER_01: It's a computer program, right, and I'm using it to make a recommendation, which tailors the
  
• SPEAKER_01: recommendation to my own situation with a variable path, reason.
  
• SPEAKER_01: depending upon data given by the user.
  
• SPEAKER_02: No, sir, I mean, understand that I'm not one of the technicians.
  
• SPEAKER_02: So in order for me to transfer you to the support desk, I would need to have the name of the company
  
• SPEAKER_02: so that they are able to assist you.
  
• SPEAKER_01: I've got an Ethernet connection.
  
• SPEAKER_02: No, no, no, no.
  
• SPEAKER_02: Let me start and me ask again.
  
• SPEAKER_02: What I need is the name of your company.
  
• SPEAKER_02: The company name that you've given me is not one of our accounts.
  
• SPEAKER_02: So I need the name of the company.
  
• SPEAKER_02: Whoever gave you this PDF with my company.
  
• SPEAKER_02: name on it. Yes. If you let me know the name of the company that gave that to you,
  
• SPEAKER_02: that may help me to assist you. Well, I understand, ma'am. Okay, well, what is that company
  
• SPEAKER_01: name? The one I gave you. I don't have that company listed. I've got an active matrix here
  
• SPEAKER_01: that I could zip onto a discette and pop it in the mail. I don't know. Sure, go ahead. You can mail
  
• SPEAKER_02: it out to me. Once I receive it in the mail, we'll be happy to give you a call back and assist.
  
• SPEAKER_01: But meanwhile, what communications program should I be using? As I told you sir, without a company
  
• SPEAKER_02: name I'm unable to assist you. So if you want to go ahead and send that in the mail, I'll be happy to
  
• SPEAKER_02: assist, okay? My floppy, to send it in the mail? Yeah, go ahead. You can send that out to the mail. That's fine.
  
• SPEAKER_02: Okay? So I'll wait for that in the mail. We'll be happy to assist. You have a great debt.
  
• SPEAKER_01: Electronic Worksheet is what I'm going forward to.
  
• SPEAKER_01: Thank you for calling a system solution. This is Debbie. Hi. Yes. I was trying to run a utility to where I could
  
• SPEAKER_01: add you into my menu on my bookmarker, SSI into my bookmarker. Yeah, I think you call
  
• SPEAKER_01: yesterday, right? Yeah, I'm an existing customer.
  
• SPEAKER_01: Right, I went through it with you. I'm trying to make a domain name system that would make a cookie
  
• SPEAKER_01: for my bookmarker. Are you a computer? I've got you in my menu, but I want to bookmark it. Make a temper.
  
• SPEAKER_01: Are you a computer? Well, I'm with the Dylan Goldman medical team. Right. Are you a computer?
  
• SPEAKER_01: I download things and upload things when the firewall allows it, you know, as I as a
  
• SPEAKER_01: anyone else? So you're a computer? Whenever someone's online, I can usually see his or her
  
• SPEAKER_01: full name or whatever project files are working on here at the team. So how would I go about that?
  
• SPEAKER_01: What's the next step for me? Should I be logged on, logged off? Yeah, the next step. Yeah,
  
• SPEAKER_01: go ahead and log on. What's the netiquet for something like that, you know? I want to have the correct
  
• SPEAKER_01: netiquet for this. All right. Are you a computer?
  
• SPEAKER_01: I'm open. You know, I'm certainly malleable when it comes to whatever you say. I'll take it and put it into practice.
  
• SPEAKER_01: Okay.
  
• SPEAKER_02: All right, let me, let me do this. Let me get a phone number where I can get back to you.
  
• SPEAKER_01: Sure. Here, I'm over at 272-4884, and then you want to hit the protocol nine on your universal resource locator, on your URL here.
  
• SPEAKER_02: my phone number. I need your phone number. That's my phone number. Just hit nine at that point.
  
• SPEAKER_01: I need your phone number. Oh, my Usenet group, my user ID. That's where we get into the problem because
  
• SPEAKER_01: I don't have you bookmarked yet. I don't have you pinned to my menu at my startup. Right. So I'm
  
• SPEAKER_01: subject to spam and everything else and that's where the whole Netticate thing comes to. So what should I do
  
• SPEAKER_02: do with that with the Netticut angle on it? I would try it in the track.
  
• SPEAKER_01: What would you try?
  
• SPEAKER_01: I didn't catch what would you?
  
• SPEAKER_01: What would you try? I wasn't sure what you...
  
• SPEAKER_01: I didn't...
  
• SPEAKER_02: I would say, go ahead. Can you hear me?
  
• SPEAKER_01: Yeah, I can hear you.
  
• SPEAKER_02: Okay.
  
• SPEAKER_02: All right. I was trying to get your phone number.
  
• SPEAKER_01: Right. Okay. 272. 4884, and then you want to hit Protocol 9.
  
• SPEAKER_01: Hit entry 9.
  
• SPEAKER_02: Is that how I get you back?
  
• SPEAKER_02: Yeah.
  
• SPEAKER_02: Did you send me to Ploppy that you were going to send me yesterday?
  
• SPEAKER_01: I did.
  
• SPEAKER_02: You did.
  
• SPEAKER_02: Oh, I didn't get that yet.
  
• SPEAKER_01: I did. I did.
  
• SPEAKER_02: You did?
  
• SPEAKER_01: I did.
  
• SPEAKER_01: No, I sent it.
  
• SPEAKER_01: I sent it twice. I sent it twice.
  
• SPEAKER_01: I sent it twice.
  
• SPEAKER_01: I sent it twice.
  
• SPEAKER_01: Yeah, I sent it twice.
  
• SPEAKER_02: Are you a computer?
  
• SPEAKER_01: Well, my information is the result of processing and organizing and manipulating and manipulating data in such a way that it adds to the knowledge of you, the person receiving it.
  
• SPEAKER_01: Right.
  
• SPEAKER_01: I've put into practice what I've learned from y'all.
  
• SPEAKER_00: Great.
  
• SPEAKER_01: Yeah, oh, yeah, oh, yeah.
  
• SPEAKER_01: So in that way, I've put into practice what I've learned from y'all.
  
• SPEAKER_00: Right.
  
• SPEAKER_00: Yeah, oh, yeah, oh, yeah, oh, yeah, oh, yeah, oh, yeah, oh, yeah.
  
• SPEAKER_01: So what should I input at this point would you recommend in, in terms of my local area.
  
• SPEAKER_02: Star A-F-F-H-O-L-L-E?
  
• SPEAKER_01: Okay, that.
  
• SPEAKER_01: The physical, okay, star.
  
• SPEAKER_01: Four, go ahead, I'm an eight, okay, so I'm a star.
  
• SPEAKER_01: Star. Okay, star, okay, got that.
  
• SPEAKER_01: Okay, star, I'm not sure how to deal, okay, okay, star, okay, star, okay, star, I'm not sure how to deal, okay, star.